Terms of Service
By using EcoClean’s services, the customer acknowledges and agrees to the following Terms of Service.
General Garment Care
EcoClean exercises the utmost care in processing articles entrusted to us and uses cleaning processes that are best suited to the nature and condition of each item. Nevertheless, EcoClean cannot assume responsibility for inherent weaknesses, manufacturer defects, prior damage, or defects in materials or construction that are not readily apparent prior to processing.
EcoClean is not responsible for damage resulting from normal wear and tear, age-related fabric deterioration, dry rot, weak fibers, improper dyes, glued seams, hidden damage, previous alterations, prior cleaning processes, or manufacturer defects.
Unless otherwise agreed in writing, EcoClean follows manufacturer care label instructions and industry-standard cleaning methods. EcoClean is not responsible for damage resulting from inaccurate, missing, or misleading care labels.
EcoClean does not guarantee against damage to weak or delicate fabrics, buttons, zippers, elastics, embellishments, beads, sequins, ornaments, or other notions and trim.
EcoClean does not guarantee against color loss, fading, bleeding, shrinkage, or texture changes that may occur during normal cleaning processes.
EcoClean does not guarantee the complete removal of stains, odors, or discoloration.
Specialty Items
Specialty garments and household items, including but not limited to suede, leather, fur, rugs, drapes, cushions, comforters, beaded garments, sequined garments, and items with embellishments or non-standard construction, are accepted at the customer’s risk.
EcoClean reserves the right to refuse cleaning of any item at its sole discretion.
EcoClean does not clean or preserve wedding dresses prior to their being worn for a wedding ceremony.
Wash-and-Fold Services
Clothing and household items processed through EcoClean’s Wash-and-Fold service are sorted by color and laundered using commercial washing machines and dryers.
EcoClean does not:
- read care labels
- inspect items for stains or pre-existing damage
- inspect pockets
- inventory individual items
- provide special garment treatment unless specifically requested and agreed upon in writing
Wash-and-Fold service is intended only for items suitable for standard laundering, drying, and folding. This service is not appropriate for garments or textiles requiring delicate care, air drying, stain treatment, or specialty handling.
As with home laundering, normal wash-and-fold processing may result in gradual color fading, shrinkage, fabric wear, or changes to fabric texture.
Wash-and-Fold items are processed at the customer’s risk. EcoClean is not responsible for damage resulting from standard laundering processes, including but not limited to shrinkage, color loss, fabric wear, or damage caused by items left in pockets.
Because Wash-and-Fold items are processed by weight and not individually inventoried or tracked, EcoClean cannot verify specific items were received and therefore is not responsible for missing items alleged to have been included in a Wash-and-Fold order.
Personal Items Left in Garments
EcoClean is not responsible for money, jewelry, pens, markers, lip balm, cosmetics, electronics, or any other personal items left in garments or bags.
Customers agree to inspect all garments and remove personal items prior to pickup or drop-off. EcoClean is not responsible for damage caused to garments or other items by personal belongings left in pockets or containers.
Pickup and Delivery
EcoClean is not responsible for items before pickup by EcoClean or after delivery has been completed to the designated delivery location.
Upon delivery completion, the customer assumes all risk of loss, theft, weather exposure, or damage occurring at the delivery location. EcoClean has no control over the security or environmental conditions of the customer’s residence or delivery area.
Unclaimed Garments
Garments not claimed within sixty (60) days after notification of completion or scheduled delivery date shall be considered abandoned property.
EcoClean may donate, dispose of, or otherwise handle abandoned items at its sole discretion without further notice, liability, or compensation to the customer.
Claims for Lost or Damaged Items
Customers must notify EcoClean within seven (7) business days of receipt of an order regarding any alleged lost or damaged item. Failure to notify EcoClean within seven (7) business days constitutes a waiver of any claim related to that order.
Any reimbursement for lost or damaged items shall be based upon the item’s fair market value, taking into consideration age, condition, depreciation, and original cost, consistent with applicable Drycleaning & Laundry Institute (DLI) guidelines.
EcoClean’s maximum liability for any lost or damaged item shall not exceed ten (10) times the cleaning charge for that item, regardless of brand, condition, purchase price, or sentimental value.
EcoClean shall not be liable for sentimental value, emotional distress, inconvenience, loss of use, consequential damages, incidental damages, indirect damages, special damages, or punitive damages related to any garment or household item.
Refusal of Service and Unsafe Items
EcoClean reserves the right to refuse service to any customer or refuse cleaning of any item for any lawful reason.
EcoClean may refuse items contaminated with hazardous materials, bodily fluids, mold, pests, excessive pet hair, biohazards, or any condition that may present a health or safety risk to employees, equipment, or other customer items.
Wedding Dresses
EcoClean does not clean or preserve wedding dresses prior to the wedding ceremony. Customers must confirm that preservation services are being requested post-ceremony. EcoClean assumes no liability for damages related to wedding dress availability for the ceremony.
Payment Terms
A credit card on file is required for all items dropped off in-store or picked up via delivery route. Payment will be charged upon return of cleaned and processed items to the store or delivery to the customer.
Limitation of Liability
EcoClean’s liability under this agreement shall be limited to general money damages in an amount not to exceed the amounts paid by the customer for the applicable services.
This limitation of liability applies regardless of the form of action, whether in contract, negligence, tort, strict liability, or otherwise, and shall constitute the customer’s exclusive remedy.
In no event shall EcoClean be liable for consequential, incidental, indirect, special, exemplary, or punitive damages, whether or not EcoClean knew or should have known of the possibility of such damages.
EcoClean disclaims all express and implied warranties relating to services rendered, including any implied warranties of merchantability or fitness for a particular purpose.
Force Majeure
EcoClean shall not be liable for delays, damage, loss, or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to fire, flood, severe weather, power outages, equipment failure, labor shortages, transportation interruptions, acts of God, or other unforeseen events.
Privacy and Payment Information
EcoClean will never sell or knowingly share customer personal information except as required by law or necessary to process transactions and provide services.
All payment transactions are processed securely. Customer payment information is used solely for billing and payment processing purposes.
Governing Law and Venue
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas.
Any dispute arising out of or relating to EcoClean’s services shall be brought exclusively in the state or federal courts located in Travis County, Texas, and the customer consents to the jurisdiction of such courts.